Monitoring
Uptime, checkout and integration syncs watched continuously.
Change platforms without the chaos.
Seamless platform migrations, ERP and CRM integrations, accessibility improvements and round-the-clock support options for stores that can't afford to stand still.
The Risk
Most migrations don't fail on launch day. They fail in the details.
- 01
Lost rankings
Old URLs disappear without redirects, and search traffic goes with them.
- 02
Missing data
Customers, orders and reviews don't arrive in the shape the new platform expects.
- 03
Broken flows
Orders stop reaching the ERP and stock levels drift without anyone noticing.
- 04
Stalled roadmap
Months go into the move while the store itself stands still.
/What We Cover
Migrate, connect and keep your store moving.
Four kinds of work that keep a store healthy: moving it, wiring it into the business, making it usable for everyone and looking after it.
01
Platform migrations
We move stores between platforms, or onto a newer version of the same one, with the catalogue, customers, order history and search visibility carried across.
- Moves between Shopify Plus, BigCommerce, Adobe Commerce and WooCommerce
- Magento 1 and legacy platform exits
- Product, customer and order data migration
- URL mapping and 301 redirects
- Rehearsed cut-overs with a rollback plan
02
Commerce integrations
We connect the store to the systems that run the business, so orders, stock, prices and customer data flow without spreadsheets or manual re-keying.
- ERP: orders, inventory, pricing and invoicing
- CRM: customer profiles, segments and service history
- PIM: product data and enrichment
- OMS, WMS and 3PL: fulfilment and returns
- Error handling, retries and alerts on every sync
03
Accessibility
We audit the store against WCAG 2.2 and fix what stands between disabled shoppers and a completed order, from navigation to checkout.
- WCAG 2.2 AA audits, automated and manual
- Keyboard and screen reader testing
- Accessible product, cart and checkout flows
- Contrast, focus and markup fixes in the theme
- Checks built into future releases
04
Ongoing store support
A team that knows your store handles fixes, platform updates, app changes and small improvements, with a clear way to raise and prioritise issues.
- Monitoring of uptime, checkout and integrations
- Issue triage by business impact
- Platform, theme and app updates
- A rolling backlog of improvements
- Regular reviews of what has changed
/How a Migration Runs
Planned, rehearsed, then launched.
Every migration follows the same path, scaled to the size of the store and the systems around it.
Process: 5 steps
Timeline: Depends on scope
Audit
Catalogue, data, integrations, apps, URLs and traffic recorded before anything moves.
20%
Map
Every field, URL and integration mapped to its new home, with gaps agreed up front.
40%
Rehearse
Full data migrations run on staging until the numbers reconcile and your team signs off.
60%
Launch
A planned cut-over window, a launch checklist and a rollback plan if anything goes wrong.
80%
Settle
Rankings, orders and integrations watched closely after launch, with issues fixed as they surface.
100%
/Systems We Connect
Your store, wired into the business.
We work with the platforms and back-office systems you already run, and the middleware that links them.
Commerce platforms
Where we migrate from and to.
- Shopify Plus
- BigCommerce
- Adobe Commerce
- Magento Open Source
- WooCommerce
- Salesforce Commerce Cloud
ERP
Orders, stock, pricing and finance.
- NetSuite
- Microsoft Dynamics 365
- SAP Business One
- Odoo
- Acumatica
CRM and service
Customers and their history.
- Salesforce
- HubSpot
- Klaviyo
- Zendesk
- Gorgias
Product data (PIM)
One source of truth for products.
- Akeneo
- Salsify
- Pimcore
- Plytix
Orders and fulfilment
From checkout to doorstep.
- Brightpearl
- Linnworks
- ShipStation
- ShipBob
Integration and monitoring
Keep data moving, and know when it stops.
- Celigo
- Make
- AWS Lambda
- Datadog
- Sentry
Accessibility testing
Find barriers before shoppers do.
- axe DevTools
- WAVE
- VoiceOver
- NVDA
- Lighthouse
Not on the list? If it has an API or a reliable export, we can usually connect it.
/Support Model
Support that knows your store.
With teams in India, London, Dubai and New York, support can follow the sun. We agree coverage hours, priorities and escalation paths with you before we start.
Triage
Issues ranked by business impact, so checkout comes before cosmetics.
Updates
Platform releases, app changes and patches tested before they go live.
Improvements
A rolling backlog of fixes and enhancements, planned with your team.
/FAQ
Frequently asked questions about ecommerce support and migration.
It depends on catalogue size, data quality, integrations and how much the design changes. We give you a timeline after the audit, once we know what is actually moving.
/Related Services
More ways to keep commerce running.
/Your Next Move
Planning a move? Start with an audit.
Tell us where your store runs today, what it connects to and what isn't working. We'll outline what a migration or support plan would involve.
No obligation. Just a clear plan.